Top 20 Skill Sets for Receptionists to Have in 2021
In this article, we’ve curated a twenty-point list of the key competencies of a well-trained receptionist, ranging from customer service-oriented abilities like empathy and patience, to more clerical capabilities like data entry, phone etiquette, and basic computer knowledge. This list is intended to be a versatile resource for anyone looking to gain a better understanding of what a successful receptionist looks like. Perhaps you’re someone in search of administrative work and are curious to learn how your current resume aligns with the professional prerequisites expected for receptionist roles. Or you could be on the recruitment side and are just brushing up on what to look for in an ideal candidate to ensure their work ethic will reflect in favor of your company’s image.