The app comes with a 2 week free trial that offers unlimited features. All the premium features are available and you can scans as many parcels as you want. Once the trial ends, you have 200 parcels free per month.

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Yes, we can track:

-The amount of parcels received, over time.
-Parcel hold times are crucial for understanding how long it takes for your mailroom to get it to the recipient. This is useful to know where you need to improve speed of delivery.
-Parcel delivery and collection times can be tracked per day and per week. This way you know when bottle necks occur and when parcels are picked up during the day.

The app was designed to help you track parcels regardless of your savviness with tech. Employees and front desk staff of all ages and backgrounds are using the app without any problems.

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If you don’t have intense requirements, you can use our app for free. Be sure that you are receiving no more than 200 packages per month and it will be free indefinitely. It's free to set up an account and you don’t even need a credit card.

Yes, it can log both letter mail and parcels.

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Yes, you can customize your email notifications, with a specific automated message and/or your to name just a few things. This helps your business with brand continuation.

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The Internal Parcel Tracker gives you the option, so just one person can receive all the notifications for several other people.

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Just open up your “History” tab in the app and see all the parcels that have come in and gone out. Check out the different filter options to find specific collections, pending parcels and sort, by residents, etc. You can also view, who logged which parcel and when they were collected. We save photos of parcels and the signatures which we made upon collection. It goes without saying, this makes end to end tracking easier and less stressful.

Because of the current situation with  COVID-19 pandemic, social distancing is a high priority. Tenants are able to collect their parcels thanks to QR scanning codes. This is secure and yet, won’t put anyone at risk due to physical interaction that e-signs would produce. We lessen the chance of transmission because nobody needs to touch anybody or anything to receive their parcels.

There are two methods for collecting the proof that a parcel has been picked up. This is done purely for internal tracking purposes.

1. All tenants will be given a unique QR code which can be found in their email message, via SMS, WhatsApp or other. The QR code is used to pick up the parcel as well as prove at a later time that the the collection at a later time.

2. If the collections are done manually, the recipient can just leave an e-signature on a smartphone for confirmation. This can viewed in your parcel history, whether sent or collected and whether or not it was scanned or signed.

Yes, your recipients will be sent notifications and reminders to come collect their parcels. This means every parcel is taken by the rightful recipient. The mailroom has never felt so empty and decluttered before!

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You are able to set the number of and time between notifications and reminders as you see fit. For Example, you could set up an automatic reminder to be sent if a parcel hasn't been collected 24 hours after the initial notifications was sent.

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We focus on making our customers life easier. Parcel Tracker:

• is incredibly easy to use.
• boosts your staff's happiness by removing any manual data entry.
• increases your resident satisfaction by instantly notifying them on a parcel arrival.

We also offer direct support anytime and are continuously developing the platform to further help our customers.

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Below are listed the specifications for your software.

Minimum Android Specifications:

-Android 5.0 or later

-2GB of RAM

-1.5GHz processor

Suggested Android Specifications:

-Android 7.0 or later

-4GBP of RAM

-2.2GHz processor

Minimum iOS specification:

-iPhone 6 or later

-iOS12 or later

Suggested iOS Specification

-iPhone 8 or later

-iPad 2019 or later

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No, all you need is to download the app. The software is very advanced so you don’t need to buy any specific technology to use it. Download the app onto your Android, iOS and or web platform and begin using it straight away.

If you want, add nicknames for recipients. This is super useful if you have international tenants that accept parcels under different names.

If you have a parcel without a barcode, you can always manually record a note into the app.

No, if you use our Internal Parcel Tracker, you won’t need to manually enter the data. Point your smartphone’s camera directly toward the label and then scan the name printed on the parcel receipt. The tracker will automatically read the text and recognize the name of the tenant. It then sends an email and/or text to the recipient to let them know their parcel has arrived.

We’re able to detect the barcode, courier and automate the delivery of your parcel from there.

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