"Prior to utilising Parcel Tracker on our site, our front of house staff had to manually log every parcel in and out using the old fashioned pen and paper.They then had to individually email each resident to let them know something had arrived.
This system was not only non-compliant with GDPR, but also inefficient, time consuming, and unsustainable. Since moving to Parcel Tracker, we have been able to provide our post service with a minimum of work, while giving the residents a more secure, and reliable, service."
-Ben Graham, Soft Services Manager, Pittville Student Village
“Parcel Tracker has been a tremendous help to the team here at Portland Green Student Village. Before using Parcel Tracker each package we received had to be logged on paper. Staff had to type up the written logs onto the computer and then email students through a mail merge.
With the sheer amount of post we receive each day, this process took a considerable time; the margin for error was a lot higher, and the service we were providing to our residents suffered as a result. Parcel Tracker allows us to quickly scan and track parcels as they are received and collected, and saves our staff a lot of time!”
-Daisy Winter, Customer Service and Sales Advisor
"Originally, we didn’t expect manually logging parcels in our Leeds building to be too taxing on staff time, as we only have 117 residents. We quickly realised that our reception team couldn’t handle the volume of posts and we were receiving the equivalent of a 600+ bed site. Our students love to online shop!
Logging post manually would take 30% of our working day. Parcel Tracker has been an amazing tool, we can’t imagine working without it. It saves on time, tracking efficiency and improves our customer service. Our residents are alerted as soon as the parcel arrives and due to this they tend to collect sooner. This helps manage our limited storage space as parcels are not left for days in our store room.
We’ve been impressed with the support given by the Parcel Tracker team, who work tirelessly to constantly improve the service. It’s been so effective and efficient that we are rolling it out to all our properties this September."
- Lisa Kennedy, Senior Property Manager
“To be honest I can’t imagine going back to our old system of manually logging post.”
Our residents love it! As soon as their parcels arrive, we scan them, and in an instant, a text and email notification is sent to the residents.
“It's amazing and makes everything 10x faster and smoother"
“We have saved on labor costs switching from a manual entry and notification system to Parcel Tracker.”
“ Starting from the moment of making contact via their website, all the way to the implementation of the app, the overall experience was very good. Each and every single query was answered immediately and efficiently”
“ Great software, easy to use and quick with the ability to track history.”