A Torsion Students Success Story

Torsion Students is a vibrant, high-quality student accommodation provider operating across some of the UK’s most exciting university cities. True to their mission, Torsion strives to create a community-focused environment brimming with energy, inclusivity, and fun. Emma, one of the dedicated property managers, plays a key role in fostering this dynamic atmosphere. She ensures the building runs smoothly, addressing maintenance needs, keeping students safe, and delivering top-notch customer experiences.

However, managing the essential day-to-day tasks is only part of Emma’s role. She also ensures that students enjoy every moment at Torsion, right down to efficiently handling their parcel deliveries.

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The Problem: 

Emma and her team managed parcels through a largely manual, paper-based process. With large volumes of deliveries arriving daily, it became time-consuming to find where parcels were stored or to flip through pages of a ledger to identify recipients. Overcrowded reception areas and cluttered storage added to the stress.

• Logging on Paper: Parcels arriving at reception were recorded in a paper ledger, with crucial details like recipient name, courier, and delivery time added by hand.

• Email Notifications: Staff then emailed each student individually to let them know a package had arrived.

• Collection and ID Check: Students presented an ID at reception to retrieve their parcels. Staff then updated the paper ledger once a package was collected.

• Potential for Errors: Despite everyone’s best efforts, the manual nature of this system made it easy to misplace or misreport items, especially on days with heavy deliveries.

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The Process:

Parcel Tracker took around 1 hour to set up.

• Bulk uploaded a spreadsheet with a list of recipients
• Attended a 30-minute Zoom training session

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The Solution:

• Speedier Parcel Turnaround: Automated logging and real-time notifications significantly reduced the clutter at reception. Students collected packages more quickly, and staff no longer had to flip through ledger pages.

• Enhanced Searchability: Digital records let the team effortlessly locate parcels. Misplaced packages became a rarity, and whenever an item did go astray, it could be found within seconds.

• Stronger Community Engagement: Emma and her front-of-house team could focus on planning social events, responding promptly to maintenance needs, and providing personalized support to residents.

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The Result:

For Torsion Students, Parcel Tracker proved to be the perfect fit: a quick, low-hassle solution that saved hours of labor each day. The transition from paper logs to digital tracking turned parcel collection into a frictionless experience for students, freeing Emma and her team to do what they do best: creating a thriving, supportive community.