Parcel Rooms

Parcel Rooms for Simplified Deliveries

Simplify the parcel management at your large residential, student accommodation and office buildings  with secure parcel rooms. Enable tenants to collect parcels even when staff is not present at the reception.

Empower Site Staff And Residents with Self Service Parcel Rooms

Staffless Parcel Rooms

Eliminate staff involvement in parcel handovers and save over 50% of their time on deliveries. This frees them up to focus on higher-value tasks, improving efficiency and service quality.

Self-Service Parcel Collections

Let residents collect their parcels hassle-free—no staff needed. They simply scan their QR code at the Parcel Tracker kiosk iPad to unlock the parcel room and retrieve their package.
Self Service Kiosk

Streamline Parcel Operations

Logging parcels has never been easier. With a single scan, Parcel Tracker records the delivery, matches it to the recipient, and sends an instant notification. Staff only need to store the package: no extra steps.
Scan-in Parcels

Automate Recipient Notifications

Keep recipients informed automatically. Parcel Tracker sends real-time, customizable alerts via email, Slack, SMS, and more, ensuring parcels are collected promptly.
Automate Notifications

Enhance Mailroom Security

Secure every parcel interaction with access control and surveillance. Only authorized recipients can enter the parcel room using their QR code, ensuring a safe and trackable collection process.

Actionable Insights & Reporting

Optimize your mailroom with real-time analytics, parcel flow reports, and SLA tracking. Gain full visibility into operations and make data-driven improvements effortlessly.
Analytics and Reporting

Try Parcel Tracker for Free

Start your 14-day trial of the Pro Plan, and after that, keep using Parcel Tracker for free! Manage up to 100 parcels each month at no cost—forever.

Customer Success Stories

Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
99.9%
logging accuracy
“Parcel Tracker is quite a premium experience. It’s very detailed and it’s very intricate in its internal systems.”
100+
100+ parcels scanned daily
2.6x
faster parcel management
“The time that we’ve saved from implementing Parcel Tracker has been put straight back into the services we deliver.”

Used in wide spread of industries

Office/Commercial
Modernize mail and parcel handling for workplaces.
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Hospitality
Delight tenants and cut down parcel chaos.
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Student Accommodation
Boost rebookings and staff morale with smart parcel flows.
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Residential Building
Delight tenants and cut down parcel chaos.
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Condominium
Serve faculty and students with full visibility.
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Explore Parcel Tracker’s full functionality

Freight Forwarding
Streamline your workflows and delight customers.
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Receipts and Deliveries Automation
Everything logged, nothing lost.
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Internal Logistics App
Track every delivery from dock to desk.
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Warehouse App
Track what’s coming in and out in real time.
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Reception App
Quick scans, instant alerts, and no more queues.
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Scale With Security in Mind

Parcel Tracker is audited and certified by industry-leading third-party standards.
Frequently asked questions
How do we handle parcels that don’t have barcodes?

Parcel Tracker can log barcode-free parcels using AI to extract recipient details from labels. The system can also generate barcodes for better tracking and retrieval.

What if a package arrives with missing or incorrect recipient details?

If a parcel label is incomplete or incorrect, staff can manually assign it to the right recipient. The system’s powerful search and tagging tools help track and identify parcels easily.

What happens if a recipient’s name is misspelled or abbreviated on a package?

Parcel Tracker’s AI-powered recognition system detects name variations, ensuring packages are correctly assigned even if the name is misspelled or abbreviated.

Why is Parcel Tracker the best solution for managing a parcel room?

Parcel Tracker is built for efficiency, offering AI-powered scanning, seamless integrations, and a scalable design. It simplifies parcel tracking, reduces staff workload, and enhances recipient satisfaction.

Does Parcel Tracker send automated notifications for parcel room deliveries?

Yes! Parcel Tracker keeps recipients informed with automated alerts via email, SMS, Slack, Teams, and other integrations, ensuring parcels are picked up promptly.

How does Parcel Tracker ensure proof of collection in parcel rooms?

The system captures digital signatures, timestamped images, and detailed logs for each pickup, creating a secure audit trail to track every parcel from arrival to collection.

How does contactless pickup work in a parcel room?

Parcel Tracker enables secure, touch-free pickups. Recipients scan their QR code at a self-service kiosk or use a unique link from their email to confirm collection—no staff interaction required.

How can we track which parcels have been picked up and which are still waiting in the parcel room?

Parcel Tracker provides a real-time dashboard displaying collected and outstanding parcels, giving full visibility into package movements and recipient activity.

Can one person receive parcel notifications on behalf of multiple recipients or businesses?

Yes, Parcel Tracker supports shared notifications, allowing one tenant to receive access to parcels of their spouse or children if needed.

Can we customize the email notifications sent from our parcel room system?

Yes! Parcel Tracker allows you to personalize notifications with your branding, including logos, messaging, and email templates, ensuring a consistent and professional communication experience.

We only handle a small number of parcels. Is Parcel Tracker still useful for our parcel room?

Absolutely! Whether your parcel room processes a few packages or hundreds each month, Parcel Tracker scales to fit your needs. Locations handling fewer than 100 parcels per month can even use it for free.

Our staff isn’t tech-savvy. How easy is Parcel Tracker to use in a parcel room?

Parcel Tracker is designed for ease of use. Its intuitive interface allows staff to log and manage parcels with minimal training, ensuring smooth operations even for those unfamiliar with digital systems.

What kind of analytics and reporting does Parcel Tracker provide for parcel rooms?

Parcel Tracker delivers comprehensive insights into parcel room activity, including package volumes, pickup times, courier trends, and uncollected items. These reports help improve efficiency and optimize space management.

Can I try Parcel Tracker for parcel rooms for free?

Yes! Parcel Tracker offers a free trial, allowing you to explore how it streamlines parcel room operations before committing to a subscription.

How does Parcel Tracker improve security in unmanned parcel rooms?

Parcel Tracker enhances security with controlled access via QR codes, surveillance integration, and a digital audit trail. Every parcel interaction is recorded, ensuring accountability and reducing the risk of unauthorized access or theft.

How does Parcel Tracker help prevent lost or misplaced parcels in a parcel room?

Parcel Tracker logs every package upon arrival, assigns it to a recipient, and tracks its location within the parcel room. The system also provides a full audit trail, including timestamps, photos, and recipient notifications, reducing the risk of lost or misplaced parcels.

Can Parcel Tracker integrate with our existing access control system for the parcel room?

Yes! Parcel Tracker can integrate with access control systems, allowing recipients to unlock parcel rooms using their QR code. This ensures only authorized individuals can access stored parcels.

How are parcels placed in the parcel room?

Site staff at reception use the Parcel Tracker application to log each package upon arrival. Once recorded, they store the parcels securely in the parcel room. Recipients are then notified and can collect their parcels through a self-service process using their QR code.

Which devices are compatible with Parcel Tracker Mailroom Software?

Mailroom App:

  • iPhones: SE (3rd Gen) or 12+ for optimal performance.
  • Android Phones: Pixel 6A or higher (6GB RAM, 2.8 GHz recommended).
  • Tablets: Not ideal due to size, but OnePlus Pad is a suitable option if required.

Kiosk App:

  • iPhones: Minimum: iPhone 8 or SE (2nd Gen). Recommended: SE (3rd Gen) or 12-14.
  • Android Phones: Pixel 6A or devices with 4GB+ RAM.
  • Tablets: Any iPad from the last five years (iPadOS 11+) or newer Android tablets with 3GB+ RAM.

Start using parcel tracker For free

After your 14-day trial of the Professional Plan, enjoy the free version of Parcel Tracker – you’ll be able to manage 100 parcels per month for free, forever!

Explore Parcel Tracker’s full functionality

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Used in wide spread of industries

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