Hospitality

Parcel Management Made Easy for Hospitality

Log, Notify, and Hand-Off Parcels with Ease – Enhance guest and staff experiences, optimize parcel management and never lose parcels at your hotels.

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Streamlining parcel management of 1000s of institutions:

Results achieved by our Mailroom solution

cut down in parcel managment

parcels scanned daily

quicker parcel collection

Why Hospitality Institutions Choose Parcel Tracker

Make Parcel Management Effortless

Maintain lobby and concierge areas free of clutter by efficiently logging and tracking parcels. Reduce confusion for both guests and staff with an organized and streamlined system.

Enhance Guest Satisfaction

Ensure secure and reliable parcel handling with automated notifications for easy pickup. Guests enjoy a seamless experience with no lost deliveries or miscommunication.

Reduce Staff Workload

Automate parcel logging and optimize workflows, allowing front desk teams to focus on guest services. Hotels typically save 4-6 hours daily by eliminating manual parcel tracking.

Never Get Blamed for a Lost Package

Track every guest or staff delivery from arrival to pickup with photo logs, timestamps, and digital signatures. Maintain complete visibility and accountability across the property.

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Why Hospitality Institutions Choose Parcel Tracker

Make Parcel Management Effortless

Maintain lobby and concierge areas free of clutter by efficiently logging and tracking parcels. Reduce confusion for both guests and staff with an organized and streamlined system.

Enhance Guest Satisfaction

Ensure secure and reliable parcel handling with automated notifications for easy pickup. Guests enjoy a seamless experience with no lost deliveries or miscommunication.

Reduce Staff Workload

Automate parcel logging and optimize workflows, allowing front desk teams to focus on guest services. Hotels typically save 4-6 hours daily by eliminating manual parcel tracking.

Never Get Blamed for a Lost Package

Track every guest or staff delivery from arrival to pickup with photo logs, timestamps, and digital signatures. Maintain complete visibility and accountability across the property.

Start for Free

Customer Success Stories

Capterra

4.8

SourceForge

4.8

100+

parcels scanned daily

≈ 1460

hours per year

“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“

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parcels daily per site

100

faster parcel logging per site

“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”

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Tailored Solutions for Hospitality and Guest Services

AI-Powered Parcel Logging

Speed up package check-ins with AI-driven OCR technology that reads guest names, barcodes, and handwritten labels—even for informal deliveries like personal items or VIP requests. No barcode required.

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Secure Notifications and Parcel Handoffs

Automatically notify guests and staff when packages arrive, with secure QR code-based pickup. Ensure seamless handoffs, prevent delays, and provide proof of collection for front desk teams.

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Optional Self-Service Collection for Guests

Enable 24/7 guest access to parcels with self-service kiosks or secure storage rooms. Ideal for extended stays, VIP services, and business travelers needing after-hours pickup.

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Manage Outgoing and Guest Returns

Simplify outbound logistics by logging returns, generating shipping labels, and tracking outgoing deliveries. Streamline return services for hotel guests, event organizers, and corporate bookings.

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Multi-Property Parcel Management

Centralize parcel operations across multiple hotel locations from a single platform. Perfect for hotel chains, resorts, and property managers overseeing multiple venues.

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Advanced Reporting and Operational Insights

Generate detailed reports on parcel volumes, guest pickup patterns, and courier efficiency. Use data-driven insights to optimize staffing, improve logistics, and enhance the guest experience.

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Why Hospitality Institutions Choose Parcel Tracker

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Try Parcel Tracker for Free

Start your 14-day trial of the Pro Plan, and after that, keep using Parcel Tracker for free! Manage up to 100 parcels each month at no cost—forever.

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Customer Success Stories

Capterra

4.8

SourceForge

4.8

cut down in parcel managment

parcels scanned daily

“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”

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80%

cut down in parcel managment

100+

parcels scanned daily

“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”

Read Full Story

Watch video

80%

cut down in parcel managment

100+

parcels scanned daily

“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”

Read Full Story

Watch video

View All Customer Stories

Used in wide spread of industries

Best Use cases for Commercial Real Estate

Used in wide spread of industries

Best Use Cases for Hospitality Institutions

Mailroom App

Your daily workhorse for parcel check-in and check-out.

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Reception App

Quick scans, instant alerts, and no more queues.

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Internal Logistics App

Track every delivery from dock to desk.

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See All Industries

Try Parcel Tracker for Free

14-day free trial, no card required

Free plan always available for up to 100 parcels a month

Switch plans anytime

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Scale With Security in Mind

Parcel Tracker is audited and certified by industry-leading third-party standards.

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Frequently asked questions

How does Parcel Tracker simplify package management in hotels?

Parcel Tracker automates parcel logging and notifications, reducing front desk workload by up to 90%. This ensures fast check-ins, organized storage, and seamless handoffs for guests and staff.

How does Parcel Tracker ensure data security in hospitality settings?

Parcel Tracker secures guest and staff parcel data with GDPR-compliant encryption, HTTPS protocols, and detailed tracking logs, offering hotels full visibility and protection over deliveries.

What support is available if hotel staff have questions?

Parcel Tracker provides 24/7 customer support, onboarding assistance, and a knowledge base with troubleshooting guides, ensuring quick resolution for any hotel staff inquiries.

Is Parcel Tracker easy for hotel teams to use?

Yes, the intuitive mobile and web platform requires minimal training, allowing concierge and front desk teams to manage guest parcels effortlessly from day one.

Can Parcel Tracker handle informal guest deliveries, like handwritten packages?

Yes, the AI-powered OCR technology reads handwritten labels and unstructured package details, making it ideal for personal guest deliveries and VIP requests.

How does Parcel Tracker improve the guest experience?

Automated notifications and secure pickup options ensure guests receive their packages quickly and hassle-free, while organized parcel management prevents lost items.

Can guests retrieve parcels outside of front desk hours?

Yes, Parcel Tracker enables self-service pickup via kiosks or secure parcel storage, allowing 24/7 guest access through QR codes or email notifications.

Can notifications be customized to match hotel branding?

Yes, Parcel Tracker allows hotels to customize notifications with logos, branding, and tailored messaging, ensuring a seamless guest communication experience.

Does Parcel Tracker integrate with hotel property management systems?

Yes, Parcel Tracker integrates with leading hotel PMS solutions, ensuring a connected workflow for parcel tracking and guest services.

What devices are compatible with Parcel Tracker?

Mailroom App: -iPhone:Recommended: iPhone SE (3rd Gen) or iPhone 12+ for fast, reliable scanning, Android Phones: Minimum: Pixel 6A (6GB RAM, 2.8 GHz). Recommended: Pixel 7 or other flagship devices from the last two years. -Tablets: Not ideal due to their size and slower performance, but a OnePlus Pad can be used if necessary. Kiosk App: - iPhone: Minimum: iPhone 8 or SE (2nd Gen). Recommended: iPhone SE (3rd Gen) or iPhone 12-14. - Android Phones: Pixel 6A or devices with at least 4GB of RAM. - Tablets: Any iPad from the last five years running iPadOS 11+ or newer Android tablets with 3GB+ RAM.

Start using parcel tracker For free

After your 14-day trial of the Professional Plan, enjoy the free version of Parcel Tracker – you’ll be able to manage 100 parcels per month for free, forever!

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