How Christ Church Handles Parcels for 1,100 Recipients

Christ Church is one of the 30+ colleges that comprise the University of Oxford, a global beacon of academic excellence and one of the oldest institutions in the UK. Christ Church is not just a place of learning. It’s home to 700 students who live on campus and a historic landmark.

The Lodge, the first point of call, stands vigil as the center of the university’s operational hub. Juan, Thomas, and Lewis, stand as the Lodge’s faithful attendants, ready to greet guests and students with a smile. While they serve as a friendly touchpoint, they also shoulder practical responsibilities like security, first-aid, and parcel management.

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The Challenge:

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The Lodge handles parcels for over 1,100 recipients, including students and faculty. On any given day, Juan and his team can manage anywhere between 300 to 400 parcel deliveries.

• Time Constraints & Workload: The constant influx of parcels and fast-paced environment made it difficult to keep up with demand while maintaining efficiency.
• Impacted Customer Experience: Time-consuming parcel workflows left staff with little opportunity to focus on customer service.
• Inefficient Notification System: While an email system was in place, sending timely notifications was a labor-intensive process, delaying recipient awareness and collection times

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The Process:

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Christ Church introduced Parcel Tracker, a modern parcel management system. While transitioning from the old system came with some initial resistance, Juan and his team quickly realized its benefits.

• Bulk uploaded a spreadsheet with a list of recipients
• Completed online training with Parcel Tracker
• Allocated a mobile phone as the primary device for scanning parcels

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The Solution:

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Parcel Tracker delivered significant improvements across key areas:

• Simplified Parcel Logging: Using a designated mobile phone, the team can now scan parcels, instantly capturing recipient information and generating email notifications with QR codes for secure collection.
• Visual Identification: Automatic parcel photos reduce errors, making it easier to identify packages when recipients arrive.
• Mobile Access: The team can manage parcels without leaving their posts, saving time and improving efficiency.
• Data Security: Parcel Tracker’s secure design and Service Level Agreement (SLA) ensure that personal information is used solely for parcel notifications.

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The Result:

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With Parcel Tracker, parcel management no longer competes with other responsibilities. Logging deliveries is faster and more accurate, allowing the team to focus on guest services and security. The efficiency gains have also transformed the Lodge’s relationship with students and visitors.

The Lodge is no longer just a place to collect parcels—it’s a welcoming space where students and visitors feel seen and supported.

Discover how Parcel Tracker can help your team streamline parcel management and focus on what matters most. Sign up today to experience the difference.