We wanted to be more transparent, accountable and efficient. Everything that comes in is now scanned, everything that goes out is scanned.”
Security & Operations Manager
Free up time for the team to focus on value added work and creating a better experience for students
Decluttering the mailroom or reception
Digitise a manual and paper-based parcel management process
Parcel management is conducted through a mobile app: snap a parcel photo and create a digital record of the delivery, pickup and more
Improved communication sped up collection times and decluttered the reception
Camera based scanning cuts down on manually logging parcels and freed the team's time
St Mary’s University, on the edge of London, has a beautiful, spacious campus, and George, the Security & Operations Manager, is responsible for ensuring it runs smoothly and efficiently. He oversees teams who take care of security, front desk operations, parking and post room operations. Given the bredth and scope of George’s role he often looks for automation and efficiency to streamline operations; that’s how George found Parcel Tracker.
The post room at the St Mary’s campus received high volumes of letter mail and parcels for their faculty and over 600 students living on campus. The letter mail was placed in pigeon holes, while the parcels were manually logged and their recipients notified individually by email. Managing parcels was a time-consuming process that required two full-time staff members in the post room.
This lengthy and paper-based process created some challenges for the post room.
St Mary’s University identified all these challenges and wanted to move towards improving and digitising standard operating processes. Parcel Tracker stood out due to its simplicity and alignment with the institution's ESG goals, in part to lower its carbon footprint. With Parcel Tracker they knew thatall the parcels logged through the software, the last mile of their delivery would be carbon offset.
Initially, Parcel Tracker was only used to log deliveries for students living on campus however, once they released how efficient Parcel Tracker was, faculty and departmental parcels started to be managed through the system too.
Parcel Tracker is quick to deploy and doesn’t require any specialised hardware. Once George had a CSV/Excel of the contact details of the students living on campus, the Parcel Tracker team helped him upload it into Parcel Tracker. All the post room staff now needed was an Android or iOS device (phone or tablet).
“It’s been refreshing, the Parcel Tracker team has been extremely responsive to any issues we’ve had and provided any training we’ve needed” - George
With the introduction of Parcel Tracker, the previously manual and paper-based process was automated and digitised.
How parcels are managed with Parcel Tracker:
No signatures are required for the handoff; the QR code serves to verify the identity of the student for collection. Parcels are also extremely quick to log and notifications are sent to remind the students to collect their deliveries every few days. This has decluttered the post room, stopped items from getting lost and most importantly allows the post room staff to save lots of time.
Parcel Tracker can be deployed as a standalone system or in conjunction with integrations into other systems such as Room Service by Kinetics, Active Directories and more. The first step in a standalone deployment is to upload the student and faculty contact information onto Parcel Tracker’s secure UK based servers. This initial setup takes minutes and can be done by either the client or Parcel Tracker.
Parcel Tracker supported George with the upload of student emails and advised on the type of devices to purcahse for Parcel Tracker. The Parcel Tracker team also conducted remote training for the post room staff via zoom which was quick and efficient and were on hand to resolve any issues. The post room staff learnt quickly and had the peace of mind of knowing the Parcel Tracker team were on hand and checked in weekly to ensure the system was working well and promptly resolved any issues.
With the time saved George was able to reorganise the team and their duties. The post room team now additionally supports the reception at the main reception of the university, helping with queries and providing the best possible experience for students, staff and visitors.
George particularly values the system as it gives him a birds-eye view of the operations, post room business and the number of held parcels. The analytics data on the Parcel Tracker platform enables George to make better staffing and resourcing allocation decisions without having to be present in the mailroom physically. This has saved the university time and money and enabled the teams to deliver a more efficient service.