How Tri-State Memorial Hospital Digitized Parcel Management

Tri-State Memorial Hospital is a community-focused healthcare facility known for its commitment to patient-centered services. The hospital serves a diverse population that spans southeastern Washington, western Idaho, and portions of northeastern Oregon.

Modern hospitals deal with a vast array of incoming deliveries, everything from medical supplies to administrative parcels. The Tri-State Memorial Hospital is no exception.

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The Problem: 

Jessica’s team is responsible for ensuring each package finds its way to the correct department or individual. Despite having a sophisticated storage system in place, around 100 parcels per month fell outside its scope. These parcels would often slip through the cracks and sometimes go missing.

• Unlogged Parcels: Although most deliveries were captured by the hospital’s primary system, about 100 parcels a month were never logged. Without a paper or digital trail, these items risked becoming lost or delayed, wasting valuable staff time in the search process.

• Uncertain Ownership: With no log or notification process, identifying the intended recipient was often a guessing game. Confusion over who was responsible for collection or final delivery occasionally led to further delays.

• Fragmented Communication: Departments sometimes had no clear method for confirming if or when packages had arrived. This lack of visibility forced Jessica’s team to field numerous inquiries and spend extra time tracking down missing parcels.

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The Process:

Jessica recognized that a digital logging and notification system could address the existing blind spots.

• Bulk uploaded a spreadsheet with a list of recipients
• Attended online training hosted by Parcel Tracker

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The Solution:

Without Parcel Tracker, it was often difficult to understand who the deliveries were for and who to notify of their arrival. With Parcel Tracker, Jessica’s team could search a dynamic list of all staff and their associated departments, notify them of their parcel receipt, and deliver it.

• Fewer Misplaced Deliveries: Having a digital log for previously unmanaged parcels prevented confusion and reduced the frequency of lost items.

• Streamlined Communication: Automated alerts eliminated the guesswork of who owned which parcel and how to contact them, freeing Jessica’s team to focus on higher-level tasks.

• Faster, More Reliable Service: Recipients received near-instant notifications of package arrivals and follow-up confirmations upon delivery, significantly reducing lost or overlooked items.

• Enhanced Accountability: The system maintained a historical record of shipments, which staff could easily query if a question about a package’s status or location arose.

Once a parcel was received at their receipts and deliveries area, it was logged on Parcel Tracker and stored on some shelves until later that day, when the parcels were delivered to their respective departments. The parcel was then dropped off at their recipient department and a photo was taken for proof of drop-off. Parcel Tracker would then automatically send a confirmation with the attached photo to the recipient, notifying them that their parcel was dropped off.

The Result:

The Tri-State Memorial Hospital found the detailed digital record of deliveries and collections extremely helpful for tracking down packages. Every time a parcel is handled through the system, it is time-stamped and marked with the name of the staff member handling it. These all help when it comes to tracking down any misplaced packages.

By integrating Parcel Tracker into its daily operations, the Tri-State Memorial Hospital bridged critical gaps in parcel handling. In an environment where every minute matters, a streamlined approach to managing even the smallest deliveries made all the difference.