How Union Achieved the Perfect Parcel Management System

Union Co-Living represents Vita Group’s first venture into a co-living concept: a fresh alternative to traditional apartment leases that emphasize flexibility and community. Catering to a globally mobile population of professionals, freelancers, and travelers, Union creates a shared lifestyle that embraces spontaneity and collective experience. George, the Head Concierge, oversees everything from resident onboarding and maintenance to parcel management.

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The Challenge:

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George had experienced firsthand the inefficiencies of manual parcel management during his tenure at Vita Student. Union’s core mission, offering co-living space for a global, mobile audience, comes with a unique challenge: high turnover and a constant influx of parcels. Managing deliveries for a rotating roster of residents risked logistical chaos.

Key challenges included:

• Scalability: New tenants arrive and depart at a faster rate than in typical apartment settings. A manual system poses significant limitations, especially given Union’s larger scale and transient population.
• High Delivery Volumes: Manual processes could result in delays, negatively impacting resident satisfaction and placing unnecessary pressure on the concierge team.
• Maintaining Operational Efficiency: Slow parcel processing can increase administrative workload and reduce overall efficiency.

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The Process:

Given the successful implementation of Parcel Tracker at Vita Student, it was a no-brainer to implement it at the new site.

• The team uploaded a single spreadsheet with all recipient information to automate recipient verification.
• The team attended online training sessions held by Parcel Tracker
• iPads were configured in kiosk mode for self-service parcel collection.
• Mobile phones were synced with the app for quick parcel scanning.

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The Solution:

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For George, Parcel Tracker’s best feature is its simplicity and ease of use. Parcel Tracker allows the team to keep everything running smoothly without getting bogged down by administrative tasks.

• Increased Visibility: Both staff and residents can track deliveries in real-time, complete with digital logs and parcel photographs, significantly reducing lost or mismanaged packages.
• Minimal Manual Overhead: Automating notifications and eliminating paper logs free George’s team to focus on resident engagement and community-building activities.
• Streamlined Collections: Residents receive immediate notifications and QR codes to easily collect parcels from the Kiosk, ensuring parcels remain secure until pickup.

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‍The Result:

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Union’s concierge team is equipped to deliver the premium living experience that Vita Group envisioned. With Parcel Tracker handling the busy work, George and his team can focus on what truly matters: building a thriving, supportive community for residents from around the world.

Ready to see what Parcel Tracker can do for you? Get in touch with our team to learn more.