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In 2021, Vita Group launched its first built-to-rent concept, building on a decade of experience and success with the Vita Student brand. Designed for modern professionals, Vita Living merges work and play into a luxurious urban oasis, complete with gyms, cinemas, bookable lounges, and flexible workspaces.
Jean, the Head Concierge at Vita Living North, oversees daily operations and ensures a seamless resident experience. One of her most pressing challenges? Parcel management.
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The Challenge:
Jean and her team were overwhelmed by parcels arriving in bulk, sometimes in large bags from various couriers. Logging each package, notifying recipients, and ensuring deliveries were secure became a bottleneck. They resorted to storing everything in the parcel room, leaving it up to residents to request their packages. This approach had multiple drawbacks:
- No Centralized Tracking: If multiple deliveries arrived for one resident, there was no easy way to confirm all parcels were accounted for.
- Potential Security Issues: Valuable items risked being misplaced, with no reliable system to know which courier brought them or where they were left.
- High Administrative Burden: Both residents and the concierge team struggled to keep track of packages, leading to confusion and inefficiency.
"We had, honestly, not much of a system," Jean recalled.
The Process:
Having seen Parcel Tracker’s success with Vita Student, the Vita Living team decided to adopt the platform for its residents.
- The team uploaded a single spreadsheet with all recipient information to automate recipient verification.
- The team attended online training sessions held by Parcel Tracker
- iPads were configured in kiosk mode for self-service parcel collection.
- Mobile phones were synced with the app for quick parcel scanning.
The Solution:
With Parcel Tracker in place, Jean’s team has into every delivery:
- Reduced Workload: No more manual logs or guesswork about which packages belong to which resident.
- Enhanced Security: Valuable items are clearly tracked from arrival to pickup, minimizing the risk of misplaced deliveries.
- Improved Resident Experience: Automated notifications and QR code collection cut down on wait times and confusion, giving residents confidence in the system.
- Freed Bandwidth: The concierge team can devote less time to parcel management and more to high-value, resident-focused services.
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The Result:
By digitizing its parcel management workflow, Vita Living has moved from a makeshift system to a robust, transparent process. The administrative burden of logging and storing packages has been lifted, and potential security gaps are now closed. Most importantly, Jean and her team can concentrate on what truly matters: ensuring residents enjoy the premium living experience that Vita Living promises.
Ready to see what Parcel Tracker can do for you? Get in touch with our team to learn more.
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