Abodus Student Living uses Parcel Tracker at their flagship student village

Carl is a Senior Operations Manager tasked with the management of five Abodus Student Living properties throughout the UK. His role includes ensuring that everything runs smoothly, students are happy, rent is paid, and the property is well-kept. To achieve this mission, Carl has an awesome team of property managers and customer service advisors at each of the sites he oversees. They work side by side to provide students with the best possible experience.

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The Problem:

The site was receiving an ever-growing mountain of packages for its 1,500+ students, especially around busy periods like check-in and Black Friday. The parcel management process was almost entirely paper-based. Each time a wave of parcels arrived, the reception area would clog with boxes and mail, slowing down staff and cutting into the time they wanted to spend delivering a positive student experience.

• Manual Record-Keeping: Staff logged deliveries on paper, adding details such as recipient name, courier, and delivery time. This made searching or correcting entries difficult.
• Cluttered Reception Areas: Without automated reminders or efficient pick-up notifications, parcels accumulated quickly, leaving little space for day-to-day reception tasks.
• No Secure Handover Process: Students did not sign for parcels upon collection, resulting in potential security gaps and accountability issues.
• Fragmented Communication: Staff needed to email students individually about each parcel. If recipients failed to check their emails, uncollected packages began piling up.

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The Process:

The Parcel Tracker setup process was quick and remote.

• Bulk uploaded a spreadsheet with a list of recipients
• Online training with the Parcel Tracker team via Zoom
• Immediate Implementation

Thanks to Parcel Tracker’s intuitive interface, the staff picked it up quickly. In less than a day, they were already scanning and logging hundreds of parcels, freeing themselves from the tedium of paper logs.

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The Solution:

Parcel Tracker introduced modern, user-friendly features that drove significant improvements for Abodus Student Living:

• Camera-Based Scanning: By taking pictures of parcel labels, staff automatically captured key information, like recipient names, courier details, and arrival timestamps, within seconds.
• Automated Notifications and Reminders: Students received instant emails when parcels arrived, with follow-up reminders if items remained uncollected, reducing clutter.
• Digital Proof of Collection: Students used QR codes or signatures to confirm pick-up. This closed security gaps, providing clear, timestamped evidence of successful handover.
• Real-Time Tracking: Carl and his team could view delivery status at a glance, preventing lost packages and streamlining inquiries about parcel locations.

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The Result:

By adopting Parcel Tracker, Abodus Student Living transformed a once-cumbersome process into an efficient, secure, and resident-friendly system. Staff reclaimed hours each day, time they now dedicate to more impactful, value-added tasks that enhance resident satisfaction.