Greenwich Creekside’s Journey to Smarter Parcel Management

Collins is the building manager at the luxury residential estate Greenwich Creekside, in London. His duties consist of more than making sure that the building runs well, he also has to ensure that the residents have the best living experience possible. Collins can deal with anything from maintenance requests, to ensuring parcels are dealt with correctly.

The Problem:

Before implementing Parcel Tracker, the concierge staff at the reception had to manually log parcels and notify residents of their arrival.

• Parcel Arrival and Logging: Each time a package was delivered, front-of-house staff recorded the details by hand in a paper ledger, noting the recipient’s name, the time of arrival, and sometimes additional courier information.
• Manual Notifications: Staff then texted residents individually to inform them of incoming packages. This was a laborious process, particularly on busy days with dozens of deliveries.
• Onsite Collection: When residents came to pick up their deliveries, they signed on the same paper ledger to confirm collection.
• End-of-Day Data Transfer: As a final step, the day’s paper records were transcribed into Excel for safekeeping and future reference.

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The Process:

Collins turned to Parcel Tracker, a user-friendly digital parcel management platform designed to automate time-consuming tasks.

• Bulk uploaded a spreadsheet with a list of recipients
• Attended an hour-long remote training session hosted by Parcel Tracker

All in all, this process took about 1 hour, and Collins was able to start scanning parcels from his Android phone (Parcel Tracker works on iOS, too).

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The Solution: 

The staff began scanning parcels as they arrived. In a single step, the system recorded parcel details, linked them to residents, and sent out immediate notifications.

• One-Scan Parcel Logging: Instead of manually writing down package details and later transferring them to Excel, scanning a parcel label captured all necessary information in seconds. The digital records were instantly accessible and searchable.

• Automated Notifications and Reminders: Residents received real-time emails or text messages whenever new parcels arrived. If items were not picked up promptly, automated reminders reduced reception clutter and kept communal areas presentable.

• Improved Security and Accuracy: Because every delivery was timestamped, Collins could quickly reference CCTV footage if a parcel went missing or needed to be tracked. This comprehensive digital trail minimized the chance of lost items and ensured accountability.

• Enhanced Staff Efficiency: Freed from repetitive data entry and manual notifications, Collins and his team could dedicate more time to resident requests, maintenance issues, and proactive building improvements.

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The Result

Once Parcel Tracker was set up at the buildings, one scan replaced the need to manually enter data into a paper ledger and copy it into Excel at the end of the day. This freed up a considerable amount of time for Collins and the team to tend to resident requests and make sure the building was operating at 110%.

Automating parcel notifications and reminders meant that Collins no longer needed to call or text residents. The reminders also made sure that items did not clutter the reception and that they would remain presentable.

An added advantage of having such a quick and simple system is that staff will immediately log deliveries when they arrive on site. This created a more complete record of parcels and ensured that items weren’t lost. If, however, they are misplaced, every delivery is time-stamped, and Collins can check on the CCTV to see how the parcel was stored or handed off to staff.