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Hospitality
Hospitality
Hospitality
Parcel Management Made Easy for Hospitality
Log, Notify, and Hand-Off Parcels with Ease – Enhance guest and staff experiences, optimize parcel management and never lose parcels at your hotels.
Streamlining parcel management of 1000s of institutions:
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Results achieved by our Mailroom solution
0%
cut down in parcel managment
0+
parcels scanned daily
0x
quicker parcel collection
Why Hospitality Institutions Choose Parcel Tracker
Make Parcel Management Effortless
Maintain lobby and concierge areas free of clutter by efficiently logging and tracking parcels. Reduce confusion for both guests and staff with an organized and streamlined system.
Enhance Guest Satisfaction
Ensure secure and reliable parcel handling with automated notifications for easy pickup. Guests enjoy a seamless experience with no lost deliveries or miscommunication.
Reduce Staff Workload
Automate parcel logging and optimize workflows, allowing front desk teams to focus on guest services. Hotels typically save 4-6 hours daily by eliminating manual parcel tracking.
Never Get Blamed for a Lost Package
Track every guest or staff delivery from arrival to pickup with photo logs, timestamps, and digital signatures. Maintain complete visibility and accountability across the property.
Why Hospitality Institutions Choose Parcel Tracker
Make Parcel Management Effortless
Maintain lobby and concierge areas free of clutter by efficiently logging and tracking parcels. Reduce confusion for both guests and staff with an organized and streamlined system.
Enhance Guest Satisfaction
Ensure secure and reliable parcel handling with automated notifications for easy pickup. Guests enjoy a seamless experience with no lost deliveries or miscommunication.
Reduce Staff Workload
Automate parcel logging and optimize workflows, allowing front desk teams to focus on guest services. Hotels typically save 4-6 hours daily by eliminating manual parcel tracking.
Never Get Blamed for a Lost Package
Track every guest or staff delivery from arrival to pickup with photo logs, timestamps, and digital signatures. Maintain complete visibility and accountability across the property.
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
≈ 1460
hours per year
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“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
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745
parcels scanned in 8 weeks
≈35+
staff hours saved during the 8-week festival
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“Parcel Tracker allows us to just scan packages and know that we don't have to track everyone down."
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Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
≈ 1460
hours per year
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
745
parcels scanned in 8 weeks
≈35+
staff hours saved during the 8-week festival
“Parcel Tracker allows us to just scan packages and know that we don't have to track everyone down."
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
≈912
hours annual time savings
100%
more accuracy
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“Now because we save more time with Parcel Tracker, we can invest that time to provide a better service for all of our guests.”
745
parcels scanned in 8 weeks
≈35+
staff hours saved during the 8-week festival
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
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Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100-200
parcels daily per site
≈2.6x
faster parcel logging per site
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“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”
≈750
hours annual time savings
≈5.2x
faster collections
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"Parcel Tracker has been really efficient and It has cut down the time required to log deliveries and notify clients.“
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Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100-200
parcels daily per site
≈2.6x
faster parcel logging per site
“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”
≈750
hours annual time savings
≈5.2x
faster collections
"Parcel Tracker has been really efficient and It has cut down the time required to log deliveries and notify clients.“
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
≈912
hours annual time savings
100%
more accuracy
“Now because we save more time with Parcel Tracker, we can invest that time to provide a better service for all of our guests.”
340,000
parcels scanned annually
≈1300
hours annual time savings
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“Parcel Tracker is reliable and very user-friendly. The team loves using it.”
.svg)
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
≈912
hours annual time savings
100%
more accuracy
“Now because we save more time with Parcel Tracker, we can invest that time to provide a better service for all of our guests.”
340,000
parcels scanned annually
≈1300
parcels scanned daily
“Parcel Tracker is reliable and very user-friendly. The team loves using it.”
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
≈912
hours annual time savings
100%
more accuracy
“Now because we save more time with Parcel Tracker, we can invest that time to provide a better service for all of our guests.”
340,000
parcels scanned annually
≈1300
hours annual time savings
“Parcel Tracker is reliable and very user-friendly. The team loves using it.”
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
50-150
parcels scanned daily
≈4.3x
faster collection
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“What was once a laborious manual task that took an inordinate amount of time is now a quick, streamlined process.”
100+
parcels scanned daily
2.6x
faster parcel management
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“The time that we’ve saved from implementing Parcel Tracker has been put straight back into the services we deliver.”
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Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100-200
parcels daily per site
≈2.6x
faster parcel logging per site
“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”
100+
parcels scanned daily
≈1494
parcels scanned daily
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“Parcel Tracker saved the staff a lot of time to focus on what matters most: The resident experience.”
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Loved by the Best
100+
parcels scanned daily
≈ 1460
hours per year
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
100-200
parcels daily per site
≈2.6x
faster parcel logging per site
“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”
Number One Rated
Parcel Management Software
Parcel Management Software
Parcel Tracker is highly rated by the reviewers and trusted sources with a very positive product direction!
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Ease of Use
Simple and intuitive product for non-tech users
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Ease of Setup
Average setup process lasts an hour
Product Direction
Listen to the users feedback and adjust the product
Quality of Support
We are here for every question you have
Capterra
4.8
SourceForge
4.8
G2
4.8
Loved by the Best
100+
parcels scanned daily
≈ 1460
hours per year
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
50-150
parcels scanned daily
≈4.3x
faster collection
“What was once a laborious manual task that took an inordinate amount of time is now a quick, streamlined process.”
Number One Rated
Parcel Management Software
Parcel Management Software
Parcel Tracker is highly rated by the reviewers and trusted sources with a very positive product direction!
Ease of Use
Simple and intuitive product for non-tech users
Ease of Setup
Average setup process lasts an hour
Product Direction
Listen to the users feedback and adjust the product
Quality of Support
We are here for every question you have
Capterra
4.8
SourceForge
4.8
G2
4.8
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
0%
cut down in parcel managment
0+
parcels scanned daily
.svg){kind=logo}
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
.svg)
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
0%
cut down in parcel managment
0+
parcels scanned daily
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
≈ 1460
hours per year
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
100-200
parcels daily per site
≈2.6x
faster parcel logging per site
“All of the team were singing Parcel Tracker’s praises, and the directors loved it for the time savings that the team would get from it.”
≈912
hours annual time savings
100%
more accuracy
“Now because we save more time with Parcel Tracker, we can invest that time to provide a better service for all of our guests.”
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
≈1460
hours per year
.svg)
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
100+
parcels scanned daily
≈ 1460
hours per year
“I’ve used different styles of delivery systems, but Parcel Tracker, it’s just a great system.“
Tailored Solutions for Hospitality and Guest Services
AI-Powered Parcel Logging
Speed up package check-ins with AI-driven OCR technology that reads guest names, barcodes, and handwritten labels—even for informal deliveries like personal items or VIP requests. No barcode required.
Learn More
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Secure Notifications and Parcel Handoffs
Automatically notify guests and staff when packages arrive, with secure QR code-based pickup. Ensure seamless handoffs, prevent delays, and provide proof of collection for front desk teams.
Learn More
Optional Self-Service Collection for Guests
Enable 24/7 guest access to parcels with self-service kiosks or secure storage rooms. Ideal for extended stays, VIP services, and business travelers needing after-hours pickup.
Learn More
Manage Outgoing and Guest Returns
Simplify outbound logistics by logging returns, generating shipping labels, and tracking outgoing deliveries. Streamline return services for hotel guests, event organizers, and corporate bookings.
Learn More
Multi-Property Parcel Management
Centralize parcel operations across multiple hotel locations from a single platform. Perfect for hotel chains, resorts, and property managers overseeing multiple venues.
Learn More
Advanced Reporting and Operational Insights
Generate detailed reports on parcel volumes, guest pickup patterns, and courier efficiency. Use data-driven insights to optimize staffing, improve logistics, and enhance the guest experience.
Learn More
Why Hospitality Institutions Choose Parcel Tracker
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Try Parcel Tracker for Free
Start your 14-day trial of the Pro Plan, and after that, keep using Parcel Tracker for free! Manage up to 100 parcels each month at no cost—forever.
Customer Success Stories
Capterra
4.8
SourceForge
4.8
G2
4.8
0%
cut down in parcel managment
0+
parcels scanned daily
.svg){kind=logo}
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
80%
cut down in parcel managment
100+
parcels scanned daily
.svg){kind=logo}
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
80%
cut down in parcel managment
100+
parcels scanned daily
“It minimized massively the ability to lose track of where parcels are and what has been collected. It is a, far more secure system.”
.svg){kind=logo}
Used in wide spread of industries
Best Use cases for Commercial Real Estate
Used in wide spread of industries
Best Use Cases for Hospitality Institutions
Mailroom App
Your daily workhorse for parcel check-in and check-out.
Learn More
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Reception App
Quick scans, instant alerts, and no more queues.
Learn More
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Internal Logistics App
Track every delivery from dock to desk.
Learn More
Try Parcel Tracker for Free
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14-day free trial, no card required
Free plan always available for up to 100 parcels a month
Switch plans anytime
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Scale With Security in Mind
Parcel Tracker is audited and certified by industry-leading third-party standards.
Frequently asked questions
How does Parcel Tracker simplify package management in hotels?
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Parcel Tracker automates parcel logging and notifications, reducing front desk workload by up to 90%. This ensures fast check-ins, organized storage, and seamless handoffs for guests and staff.
How does Parcel Tracker ensure data security in hospitality settings?
Parcel Tracker secures guest and staff parcel data with GDPR-compliant encryption, HTTPS protocols, and detailed tracking logs, offering hotels full visibility and protection over deliveries.
What support is available if hotel staff have questions?
Parcel Tracker provides 24/7 customer support, onboarding assistance, and a knowledge base with troubleshooting guides, ensuring quick resolution for any hotel staff inquiries.
Is Parcel Tracker easy for hotel teams to use?
Yes, the intuitive mobile and web platform requires minimal training, allowing concierge and front desk teams to manage guest parcels effortlessly from day one.
Can Parcel Tracker handle informal guest deliveries, like handwritten packages?
Yes, the AI-powered OCR technology reads handwritten labels and unstructured package details, making it ideal for personal guest deliveries and VIP requests.
How does Parcel Tracker improve the guest experience?
Automated notifications and secure pickup options ensure guests receive their packages quickly and hassle-free, while organized parcel management prevents lost items.
Can guests retrieve parcels outside of front desk hours?
Yes, Parcel Tracker enables self-service pickup via kiosks or secure parcel storage, allowing 24/7 guest access through QR codes or email notifications.
Can notifications be customized to match hotel branding?
Yes, Parcel Tracker allows hotels to customize notifications with logos, branding, and tailored messaging, ensuring a seamless guest communication experience.
Does Parcel Tracker integrate with hotel property management systems?
Yes, Parcel Tracker integrates with leading hotel PMS solutions, ensuring a connected workflow for parcel tracking and guest services.
What devices are compatible with Parcel Tracker?
Mailroom App: -iPhone:Recommended: iPhone SE (3rd Gen) or iPhone 12+ for fast, reliable scanning, Android Phones: Minimum: Pixel 6A (6GB RAM, 2.8 GHz). Recommended: Pixel 7 or other flagship devices from the last two years. -Tablets: Not ideal due to their size and slower performance, but a OnePlus Pad can be used if necessary. Kiosk App: - iPhone: Minimum: iPhone 8 or SE (2nd Gen). Recommended: iPhone SE (3rd Gen) or iPhone 12-14. - Android Phones: Pixel 6A or devices with at least 4GB of RAM. - Tablets: Any iPad from the last five years running iPadOS 11+ or newer Android tablets with 3GB+ RAM.
Start using parcel tracker For free
After your 14-day trial of the Professional Plan, enjoy the free version of Parcel Tracker – you’ll be able to manage 100 parcels per month for free, forever!